wenbd's Privacy Policy &
Data Protection Commitment

1 Data Collection

wenbd collects user information through various methods. The purpose of this data collection is to provide you with the best service, ensure the security of your account, and comply with applicable regulations.

1.1 Information Collected Directly from You

When you create an account or use services on wenbd, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (such as a copy of your National ID or passport)
• Payment information (mobile number for bKash, Nagad, Rocket, or Upay)
• Password (stored in encrypted form)

1.2 Automatically Collected Information

When you use the wenbd platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Date and time of site access
• Logs of pages visited
• Gaming history and transaction records

2 Data Use

wenbd uses collected information only for specific and legitimate purposes. We never use your data for anything unnecessary or unauthorised.

Your information is used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gameplay, deposits, withdrawals, and bonuses.
• Customer Support: To help resolve your issues via live chat and email.
• Security Assurance: To prevent fraud, unauthorised access, and other risks.
• Responsible Gaming: To monitor gaming habits and provide support where potential issues arise.
• Notifications & Updates: To keep you informed about relevant promotional information and service changes.
• Legal Obligations: To comply with applicable laws and regulations.

3 Data Storage & Protection

wenbd uses industry-standard technology to protect your data. Our security measures are continuously improved to keep your data as secure as possible.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Database Encryption: Sensitive information is stored in encrypted form on our servers.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional verification layer for account access.

3.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or policy enforcement. Financial transaction records must be retained for a regulatory-specified period.

4 Sharing Data with Third Parties

wenbd does not sell your personal information to any third party. However, information may be shared in limited circumstances as necessary for service operations.

4.1 Circumstances Where Data May Be Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or Upay to process transactions.
• Game Software Providers: Minimal information may be required for platform operations to ensure game services.
• Law Enforcement Agencies: Information may be provided to relevant authorities if required by court order or legal obligation.
• Fraud Prevention Services: Limited information may be shared with specialised service providers to ensure user safety.

4.2 Circumstances Where Data Will Not Be Shared

• For sale to marketing or advertising agencies
• For any commercial purpose without your consent
• Personal details to unrelated third parties

5 Cookie Policy

The wenbd platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and basic functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand site performance and improve the user experience.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may prevent wenbd's services from working correctly. Essential cookies cannot be disabled, as the platform cannot function at a basic level without them.

6 Your Rights

wenbd believes you have clear rights over your own information. We respect those rights and give you the opportunity to exercise them as easily as possible.

6.1 Right to Access Data

You can contact us at any time to find out what information we hold about you. We are required to respond to your request within a set timeframe.

6.2 Right to Correct Data

If the information we hold about you is incorrect or incomplete, you can request a correction. Some information can be changed directly in your account settings.

6.3 Right to Delete Data

In certain circumstances, you can request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations or dispute resolution requirements.

6.4 Right to Object to Processing

In certain cases, you may object to the processing of your data, particularly when it is used for marketing purposes. To exercise this right, contact our support team.

7 Account & Data Deletion

If you want to close your wenbd account, please contact our support team. Before submitting a closure request, make sure that:

• There are no pending withdrawals on your account
• All active bonuses and rewards have been settled
• The identity verification process has been completed

After the account is closed, all personal information other than what is required for legal or regulatory reasons will be deleted within a reasonable time. Financial transaction records will be retained for a regulatory-specified period.

8 Protection of Minors' Data

wenbd strictly provides services only to individuals aged 21 or older. We do not knowingly collect or store any information from minors.

If we become aware that a user is under 21, we will immediately:

• Suspend that account
• Delete all associated information
• Cancel any transactions

If you become aware of an account belonging to a minor, please contact us.

9 Policy Changes

wenbd may modify or update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Posting a clear notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

If you continue to use the service after a policy change, it will be assumed that you have agreed to the new policy. We therefore recommend checking this page regularly.